Our Resources page includes a regularly updated selection of reports and publications related to destitution. Please click on the links to find out more:



LAST UPDATED 22.05.2020

A summary of links to the national guidance on dealing with Coronavirus

➡️ Government:

➡️ National Health Service:

  • The NHS has provided specific advice for charities on the Coronvirus, its treatment, do’s and don’ts at NHS Advice.
  • People seeking asylum or refugees who consider themselves to be vulnerable should register with the NHS through this link. Others can also register on their behalf, which includes LA colleagues, those within the NGO/VCS sectors and AASC providers.

Guidance for those providing accommodation

➡️ Hosting projects; NACCOM has collated the following guidance for members who provide hosting projects, on how to continue with service provision during the Covid-19 pandemic. >>>View it here<<<

➡️ Housing projects; NACCOM has collated the following guidance for members who provide shared housing projects, on how to continue with service provision during the Covid-19 pandemic. >>>View it here<<<

➡️Advice note for those living in shared houses – NACCOM has also produced a separate advice note specifically for individuals being housed by NACCOM projects that are needing to self-isolate. This note is available in writing in English and Sorani (below):

>>Advice note in English<<<

>>Advice note in Sorani<<<

In addition, we have also produced the advice as an audio file, and in some cases a video file, in; English, Sorani, French, Farsi, Tigrinya, Amharic, Arabic, Albanian, Vietnamese, Swahili, Urdu. These audio files are designed to be sent to guests via WhatsApp. To access and download the files, please visit the following >>>Dropbox folder<<<

➡️ Briefing for members on working with local authorities during the pandemic – We have created a briefing document for members who are working with Local Authorities to accommodate and support people at risk of street homelessness with no recourse to public funds. >>>View it here<<<

We’re tracking our members’ experiences of working with Local Authorities accommodating homeless people with NRPF or ARE. We’d be grateful if you could answer our brief survey.

➡️ NACCOM guidance on prepayment cards for destitution payments– Many NACCOM members are having to consider alternatives to cash payments to support people who are destitute. To help youorganisation with this, NACCOM has collated some guidance on prepayment cards and also brokered two options for prepayment card deals with Equals and Yordex. The offers are for you to consider, and if you decide to go ahead the relationship will between your organisation and the prepayment card provider.

>>> Please review the following information about the offer<<<

Once you have read this through, follow the link to survey monkey where you will be asked to complete a very short questionnaire. Once this is complete our Operations Co-ordinator will check you have met the criteria and then send you the link to sign up to your chosen prepayment card company.

➡️ List of telephone interpreter services – A list of interpreters that can offer a phone service, costs and contact details. >>>View it here<<<

Getting Google groups email at my personal email account

➡️ Guidance for charities during Ramadan – We’ve developed some guidance for charities supporting people who are observing Ramadan, which takes place from Thursday 23rd April until Saturday 23rd May 2020, outlining some things you may wish to consider. >>>View it here<<<

➡️ Guidance for charities on digital inclusion and service provision – We’ve been speaking to members about how charities across the network are helping to connect their service users with digital technology and enable them to access Wifi. >>>View our guidance here<<<

Forthcoming online events and opportunities

➡️ Access to free 1:1 coaching and HR support for NACCOM member charities’ leaders/managers

Nicola Parker is an HR expert with over 20 years’ experience in the refugee sector. Nicola is offering free coaching and 1:1 guidance to NACCOM members:

Many in the charity sector have had to make tough decisions, rapidly. We want to continue to meet the needs of those we support in a different and uncertain environment. If you are a charity manager/leader and would like help in navigating these turbulent times, I can offer you time and space to think via free 1:1 coaching between now and July.

Coaching offers a non-judgemental, confidential space that enables you to explore your thoughts, behaviours and beliefs. It helps you identify your goals and find your own solutions through a process of self-discovery and learning facilitated by the coach.  Coaching is not advice.

Coaching sessions will be delivered via zoom, last 1 hour and are totally confidential.  They may be carried out as a one off or as part of a series (up to 3).

In addition, having led HR functions in the charity sector for 15 years, I am happy to support leaders of small charities without HR functions with any covid-19 HR issues.

I have 20 years of charity HR experience including 16 years of working in the migration sector at Refugee Action, where I have recently left. I’m also a Trustee at ASAP (Asylum Support Appeals Project).  I am a certified coach, CIPD qualified and a member of the ICF (International Coach Federation).

If you would like to have a chat about either coaching or HR support, please email Nicola.

➡️ Free Human Resources guidance sessions for Full Members

In light of the changing HR situation many organisations are finding themselves in, we are currently able to offer Full Members of NACCOM access to free specialist HR advice over the phone with an HR consultant, plus access to relevant briefings if needed.

Each Full Member is entitled to a maximum of two hours HR advice. If you think you may need more than this, then please let us know.

How to access your advice session

To book your session please email Gill Taylor who is an HR consultant with specialist knowledge of the voluntary sector, to arrange a time. She is available Monday to Thursday between 9.30 – 13.00.

We’re currently only able to offer this opportunity to NACCOM Full Members, however if you’re a NACCOM Associate Member then please let us know that you are interested and we will try our best to support you.

Join our fortnightly Zoom call for members

➡️ Fortnightly members’ Zoom call re’ Coronavirus – Every other week we host an informal members’ Zoom call, a chance to chat with others across the network about how charities are coping during the pandemic. This is a great opportunity for members to share thoughts and experiences in a non-judgemental environment, and to support others as we all work through this difficult situation. If you would like to join the call, please email Paul Catterall, our Network Development Worker.

For the minutes of the above meetings, please see the relevant date:

➡️ Member hub meetings – amended dates; All member hubs will now take place during May using Zoom. You can view our updated list of hub meeting dates in our Events section here.

We’ve also collated some of the most useful resources from across the sector below, and will continue to update the list as we go along;

  • Covid-19 mutual aid groups – local groups supporting communities
  • Docs Not Cops, Migrants Organise, Medact and JCWI have created a Covid-19 Mutual Aid UK: Guide for Supporting Migrants During Coronavirus for existing mutual aid groups.
  • ASAP have released factsheet that covers the changes in eligibility for asylum support as a result of
    Covid-19. You can view it here.
  • The Refugee Council is tracking changes to Home Office Asylum and Resettlement Policy and Practice here.
  • Right to Remain is tracking changes to the asylum and immigration process here.
  • Free Movement is providing daily updates on the wider immigration system here.
  • The West Midlands Strategic Partnership has compiled multilingual resources, official communications, official guidance and migration sector resources here.
  • Migration Yorkshire has created the Migrant Information Hub, including simple Covid-19 guidance in multiple languages.
  • Maternity Action has created a resource on the rights and benefits during pregnancy and maternity leave here.
  • Doctors of the World has translated the latest NHS guidelines into 36 languages.
  • ODILS Plymouth has translated the Coronavirus guidance into different languages and posted them via Youtube videos here.
  • UKLGIG and the British Red Cross have set up two Google groups to facilitate communications in the refugee and migration sector on Coronavirus. If you would like to join, please write to Catherine ( and state which group you would like to join;
    • Covid-19 operations A group for migration and refugee sector organisations to discuss service delivery, sustaining our organisations, and supporting one another during the coronavirus pandemic.
    • Covid-19 policy Policy efforts regarding migrants and refugees (in the broadest sense) and covid-19 in the UK.

➡️ ESOL resources: lots of organisations are offering ESOL support remotely. 

➡️NCVO resources

The charity NCVO has some great resources to support charities, voluntary organisations and volunteers during the covid-19 pandemic, including advice and guidance on;
Charity funding from the government | The very latest information on the £750 million promised by the chancellor and how it will be allocated

Emergency funds and information from funders

We’re aware of several emergency funds that have been launched for charities, in response to Covid-19.

➡️ NACCOM’s Funder Database has regularly updated information on emergency funds from across the sector. >>>View it here<<<

➡️ Homeless Link COVID-19 Homelessness Response Fund 2020-21. A new fund launched in May 2020 for those providing homelessness services, including charities who work with people with insecure immigration status. More information available here.

➡️ National Lottery Community Fund. As well as the National Lottery funding available across all four nations of the UK, NLF is also distributing funding on behalf of the Government to support communities in England through COVID-19. More information available here.

➡️ CAF has launched a rapid response Fund to help smaller charitable organisations affected by the impact of Covid-19. Grants of up to £10,000 will help them to continue to deliver much needed support to our communities across the UK. For more information click here.

➡️ Crisis has launched an emergency grants fund for charities and groups working with those experiencing homelessness. For more information including eligibility, click here.

➡️ A coalition of national funders for the sector have releases a joint statement offering reassurance to charities during the pandemic. >>>Read it here<<<

➡️ Coronavirus response grants tracker Providing up-to-date information on UK foundations making grants to charities during the pandemic. >>>View it here<<<

NACCOM’s advocacy work around Coronavirus

NACCOM, along with many other organisations in the sector, has been campaigning for urgent measures to be introduced by the Government to ensure that those who are destitute because of their insecure migration status have the vital support they need to keep safe and well, and to enable them to follow the emergency public health guidelines.

➡️ NACCOM’s key policy asks in relation Coronavirus >>> View them here<<<

➡️ PM must honour his PMQs commitment to those who can’t access public funds during the Coronavirus pandemic, say leading charities >>>View our sector-wide letter to the Prime Minister here<<<

➡️ Joint letter to the Prime Minister – Coronavirus; policy recommendations to protect people who are experiencing homelessness and insecure migration statuses >>>View our  cross-sector letter to the Prime Minister urging him to take action now<<<

➡️ Joint Submission to the Home Affairs Select Committee’s Covid-19 inquiry.

➡️ Single submission to the Home Affairs Select Committee’s Covid-19 inquiry (focused on accommodation).

➡️ Submitted written evidence to the Housing, Communities and Local Government inquiry on Housing, Homelessness and Private Rental Sector.

If you would like to discuss any of NACCOM’s advocacy work, please contact Jessie Seal, our Campaigns and Policy Coordinator.

For a full list of our media coverage in relation to Coronavirus and our advocacy work, click here.


NACCOM Hosting Toolkit - 2nd edition


If you would like a hard copy of the updated Hosting Toolkit, please get in touch.

Impact Report - 2018-19

NACCOM Impact Report – 2018/2019.

If you would like to receive a hard copy for yourself or your organisation, please contact us.

HOUSING TOOLKIT - October 2019

HOUSING TOOLKIT – October 2019.

If you would like to receive a hard copy for yourself or your organisation, please contact us.

Missing the Safety Net - Joint report with Refugee Action


If you would like to receive a hard copy for yourself or your organisation, please contact us.

MIND THE GAP ONE YEAR ON Continuation report - June 2019

You can download the report here

If you would like to receive a hard copy for yourself or your organisation, please contact us.


If you would like to receive a hard copy for yourself or your organisation, please contact us.

You can download the PDF here.

NACCOM Annual Report 2017-18

If you would like to receive a hard copy for yourself or your organisation, please contact us.

You can download the PDF here

Our annual accounts are also available here- NACCOM Annual Accounts 2017 – 18 

MIND THE GAP- Homelessness Amongst Newly Recognised Refugees

If you would like to receive a hard copy for yourself or your organisation, please contact us.

You can download the PDF here.

Hosting Toolkit

This resource, launched in July 2017, has been produced by NACCOM and Homeless Link to support schemes accommodating destitute asylum seekers, refugees and other migrants through hosting. The resource is designed to support the establishment of new schemes and promote good practice in existing schemes. Our thanks to Joseph Rowntree Foundation for funding the Toolkit, and to all the NACCOM Members who contributed with examples from their projects.

If you would like to receive a hard copy for yourself or your organisation, please contact us.

You can download the PDF here.

Annual Report 2016-17

Our latest Annual Report contains analysis from the 2016-17 accommodation survey, focusing on rising needs and outcomes achieved across the network. It also includes an overview of our capacity building and awareness-raising activities and features case studies from service users and member projects.

The report also includes an overview of our financial operations in 2016-17. If you would like to receive a hard copy of this report, please contact us.

You can download the PDF here

Annual Report 2015-16

Our 2015-16 Annual Report contains a summary of our Vision document and an overview of our work and financial operations over the last year, alongside analysis from the 2016 accommodation survey.

You can download the PDF here 

Tackling Homelessness and Destitution amongst Migrants With No Recourse to Public Funds - Lorraine Lois and Dave Smith

A Report on the Extent and Nature of Accommodation provided by NACCOM Member Organisations.

View Report

NACCOM Submissions

Reports by, or featuring the work of, NACCOM Members

'Will I ever be safe?' A report by Women for Refugee Women

Research published in February 2020 by the charity Women for Refugee Women highlights the experiences of asylum-seeking women in the UK, who are routinely forced into destitution and homelessness, subjected to abuse and put at risk of further abuse. Featuring evidence from organisations and guests within the NACCOM network.


'Hosting Her' A report into women-specific hosting by Commonweal Housing

In 2020, NACCOM member Commonweal Housing released some research looking into women-specific hosting.

Hosting Her, by researchers Lisa Young and Tessa Horvath, explores how host housing schemes – which enable members of the public to offer a room in their house to someone in need – can support some homeless women when delivered well. It identifies key considerations for existing schemes and those delivering women-specific host housing in the future.

Download the executive summary here

Download the full report here.

Seeking Asylum: Women's Experiences of Home Office decision making, Destitution and Mental Health Issues- Baobab, Carag, Coventry Migrant Womens Houses, Meena, Refugee Rights Europe, Hope Projects, Feb 2019

This report was composed by a network of asylum seeker-led NGOs in the West Midlands, in collaboration with Refugee Rights Europe and TRP Solicitors. The report was originally written as a contribution to the United Nations CEDAW Committee, during its reporting and monitoring process of the United Kingdom’s fulfillment of the Convention on the Elimination of all Forms of Discrimination Against Women (CEDAW). The key issues highlighted in the report are: Inadequate Asylum Processing System, Lack of Access to Employment, Mental Health Concerns, Destitution and Violence against Women.

View report​

Out in the Cold- Homelessness Amongst Destitute Refugees in London - Jesuit Refugee Service

Troubling patterns of street homelessness and vulnerability to abuse amongst destitute refugees have been uncovered by new research from the Jesuit Refugee Service UK (JRS UK). The study finds that most of the destitute refugees attending the JRS UK Day Centre had slept rough at some point in the previous year, and one in five had been forced to spend more than a month on the streets.  More worrying still was that a third of those with accommodation reported not feeling physically safe there.

The research, undertaken just before Christmas, uncovered a widespread pattern of sporadic street homelessness affecting men and women of different ages and backgrounds who had fled to the UK for safety and sought asylum, but struggled to gain recognition of their status as a refugee.  Unable to leave the UK, yet barred from working and with no government support they were left destitute, often for many years, as they found themselves subject to the web of policies described by policy-makers as the “hostile environment agenda”.

Key Statistics:

62% experienced street homeless in the last year
36% feel physically unsafe in their
47% have no regular place to sleep
87% do not feel in control of their accommodation
42% feel uncomfortable with those they live with

JRS have put together a comprehensive list of recommendations and advocacy actions alongside the report, please take a look below.

View briefing

View report

Housing Justice Impact Report 2017 - Housing Justice

Housing Justice oversee a UK wide Church and Community Night Shelter Network which includes several NACCOM Members. Their recent impact report demonstrates the increasing need for night shelter accommodation across the UK including amongst refugees, asylum seekers and other migrants. Statistics collated across the network show that of guests attending shelters, one in ten had no recourse to public funds.

View report

A DECADE OF DESTITUTION: TIME TO MAKE A CHANGE- Boaz Trust and British Red Cross, 2013

For ten years the British Red Cross, Boaz Trust and other agencies have supported destitute refugees and asylum seekers in Greater Manchester through a unique partnership. This report was written after surveying 150 of those people about their day-to-day lives and the reasons for their destitution.

The report is the first attempt to map destitution among asylum seekers and refugees in Greater Manchester. It makes depressing reading, revealing that one in ten people using the service has been destitute for more than ten years, and almost half have been destitute for at least two years.

View report

Reports produced in partnership with NACCOM

Still an ordeal: The move-on period for new refugees, British Red Cross, December 2018

What’s wrong?

The 28-day move-on period in the UK is leaving refugees on the brink of extreme poverty. Evidence from people who use Red Cross services shows that newly recognised refugees are struggling after successfully applying for asylum. Many can’t move from asylum support to mainstream benefits and employment within the 28-day period afforded to them by the Home Office.

Our new report, Still an ordeal: The move-on period for new refugees, examines the experiences of people who use British Red Cross refugee services. Their stories help explain why many new refugees fall into poverty so soon after getting a positive decision on their asylum application.

In 2014, we published a report that showed the move-on period was an ordeal for new refugees. Four years on, despite some positive policy changes in the intervening years, it is still an ordeal. Further changes are now needed, including extending the move-on period to at least 56 days.

Key findings

  • Twenty-eight days is not enough time for newly recognised refugees to move onto mainstream benefits or find somewhere new to live.  All 26 refugees who took part in our research faced problems and were left without their most basic needs for up to 72 days.
  • Universal Credit has made it almost inevitable that refugees will be left without support. An automatic 35-day wait to receive the first Universal Credit payment is completely incompatible with the 28 days afforded to newly recognised refugees to access Universal Credit.
  • The safeguards within the Universal Credit system to ensure claimants are not left without support are often not accessed by refugees. They are often unaware that they are eligible or cannot receive them because they don’t have a bank account.

Who’s affected?

The British Red Cross supports around 15,000 refugees and asylum seekers each year who are extremely poor and facing destitution. One in five have refugee status.

We give them help such as food vouchers, as they’re unable to meet their basic living needs.

What needs to change?

Since 2014, the government has made a number of changes to help refugees after they get their asylum decision. But our research shows that more needs to be done.

All parties involved need to work better together to make sure that fewer people are left without support following the ‘move-on’ period. This includes the Home Office, Department for Work and Pensions, JobCentre Plus, refugees and the charities working with refugees during this period.

We’ll be working with the government to make this happen – and continue to help those who have the right to a life here.

Our calls to decision makers:

  • Extend the move-on period to at least 56 days, to avoid a break in support.
  • Provide more support to newly recognised refugees to help them navigate the move-on period and apply for Universal Credit.
  • Ensure that newly recognised refugees are able to open bank accounts more quickly and easily.

View summary report

View full report

Tipping the Scales: Access to Justice in the Asylum System- Refugee Action and NACCOM

It is essential that people seeking asylum are able to access good quality legal assistance. Applying for refugee status is very complex and most people arrive in the UK with little or no experience of going through the legal system of their own country, let alone one they are new to and in a language they might not understand.

However, our research shows that changes to the legal aid system have left many people seeking asylum completely unable to access the legal support they need to make their case for protection from violence or persecution. This is denying justice to some of the most vulnerable people in our country.

View report

Strategic Alliance on Migrant Destitution Survey 2017

The Strategic Alliance on Migrant Destitution has produced a report outlining the scale and nature of destitution, types of support available, testimonies of service users and recommendations for future actions. A blog on the report’s findings can be found at the Homeless Link website.

View Full Report

View Summary

Asylum and Refugee Support: Civil Society Filling the Gaps? - Dr. Lucy Mayblin & Poppy James, October 2017

This report asks the question, ‘What is the scale of the refugee third sector response to gaps in the support regime for asylum seekers, refused asylum seekers and refugees?’ and explores the financial cost to the refugee third sector of poverty and destitution among these groups, including the scale of the sector and the number and needs of people that are being supported. It also looks at how third sector groups are funded and makes key recommendations for changes to the sector. NACCOM, British Red Cross, ASSIST Sheffield and Asylum Welcome all featured as case studies in the report.

View report

Models of Accommodation and Support for Destitute Migrants with NRPF - Produced for Housing Justice, NACCOM and Praxis by Ceri Hutton and Sue Lukes, April 2015

A resource for practitioners and groups who want to get involved in accommodating destitute migrants.

There are a range of projects across the UK which have highlighted the presence of destitute migrants and the need to develop responses to their humanitarian needs. These projects have also developed innovative practices that have the potential to inspire others. This resource identifies some of the elements of best practice in relation to these models.

View Report

How to Improve Services for Destitute Migrants - Heather Petch, John Perry and Sue Lukes

This report explains the nature and urgency of the problems affecting destitute migrants, what solutions might work and how obstacles to helping them can be tackled. It also gives advice on overcoming legal obstacles to giving help to destitute migrants.

View Report

Models of Immigration Advice - Gina Clayton, Sept 2015

This study focuses on the legal needs of destitute refused asylum seekers. It builds on a 2013 report published by Asylum Aid: Rethinking Asylum Legal Representation. It sits within the 2015 movement of the homelessness and advice sectors whose aim is to collaborate and end destitution among migrants, and is addressed to funders, strategists and also to destitution support organisations. It shows that organisations that provide accommodation and destitution support are well placed to increase access to, and thereby the effectiveness of, asylum legal advice.

View Report

Publications by other agencies

Preventing Homelessness: It's Everybody's Business- Crisis, October 2018

This report written by Ruth Jacobs at Crisis builds on the prevention agenda established through the Homelessness Reduction Act (2017) and calls on every government department to play their part to prevent and end homelessness.

View report

Project 17’s ‘Hotel Fund’: Provision of emergency accommodation to families left street homeless following a local authority refusal of support under Section 17 of the Children Act 1989- July 2018

Project 17 reports on the experiences of the families who have benefited from Project 17’s ‘Hotel Fund’, which has provided accommodation to families left street homeless following a local authority’s refusal of support.

The report investigates the material and psychological impact on children and families left street homeless by refusals of local authority support, and the difficulties faced by families seeking to challenge local authority refusals. We also detail our work engaging with five different local authorities (Southwark, Greenwich, Lewisham, Bexley and Lambeth) to raise concerns about the impact on families being left unsupported.

View report

The provision of the Hotel Fund and the associated lobbying and research was funded by the Network for Social Change.

Destitution in the UK- Joseph Rowntree Foundation, June 2018

This report published in June 2018 examines the scale, nature and drivers of destitution in the UK in 2017 and updates a similar study undertaken in 2015.

View report

A technical report accompanies the research report.

Related content


The 28-day move-on period in the UK is leaving refugees on the brink of extreme poverty. Evidence from people who use Red Cross services shows that newly recognised refugees who receive leave-to-remain are struggling. Many can’t move on from asylum support to mainstream benefits and employment within the 28-day period given to them by the Home Office.

This report, written by Pauline Carnet, Catherine Blanchard and Fabio Apollonio, uses qualitative and quantitative data to understand why many new refugees are at particular risk of destitution in this 28-day time frame.

Key findings 

  • Moving to mainstream benefits usually takes much longer than 28 days. One person in our study had to wait almost three months to receive such support.
  • This delay is usually because of red tape and inefficiency from government staff. In total, we identified 23 factors that can affect the process.
  • For some people, between five and ten different issues were causing a hold-up. As a result, all the new refugees in our study were living in extreme poverty.

View report

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