Following the launch of our Data gathering project in March, consultant David Waterfall, whom NACCOM has commissioned to deliver the project, has been busy meeting members and supporting the development of NACCOM’s 2021 Annual Membership Survey, which will be launched later in May.


We are now at the stage of launching Phase 2 of the Data project. This will include:

  • An ‘online drop-in’

These online drop-in sessions will take place on the 17th and 18th May (11:30-2:30pm both days), with a recommended ‘slot’ time for members of 30 mins. The sessions will be a unique space for members to discuss any questions about data capture and any problems that are encountered along the way to improving or developing data monitoring within organisations. David will use his expertise to help troubleshoot and explore solutions, either by speaking with members individually or, if there are several members with very similar concerns or questions, you will be invited to join together as a small group to discuss the problem collectively.

To register for a slot within the drop-in sessions please email [email protected]. Please note by registering your interest you are giving permission to share your email details and enquiry with David ahead of the session. When registering your interest, please give your preferred time for the call during either the 17th or 18th May 11.30-2.30pm (calls will roughly last 30 mins) and any key points for discussion.

  • A series of ‘Action Learning Sessions’

These will be scheduled for late May-June-July (times and dates to be finalised). Again, this will be an exclusive resource for members, with the following topics proposed based on feedback from members and specific ideas that have arisen from Phase 1 of the project. If other suggestions for sessions emerge from the data drop-ins, these may be incorporated or added to the list:

Proposed topics for Action Learning Sessions:

  1. Ideas for improving referral forms
  2. Confidence with capturing simple information in Excel
  3. Ideas for monitoring outcomes to demonstrate impact
  4. Exploring ways to track unmet need (i.e. numbers and experiences of people facing street homelessness and destitution whom your service can’t support) in a local area and/or with local partners
  5. Sharing top tips about CRMs and data collection systems (learning from within the membership with support from data consultant)

To register interest in the Action Learning Sessions please email [email protected]. Please note that by registering your interest you are giving permission to share your email details and enquiry with David ahead of the sessions.